The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
The VW service department was going through some leadership turnover which caused a delay in troubleshooting and resolving the issue. Once new leadership was in place, communication improved significantly and our issue was resolved in 3 days.
TYPE:ServiceMODEL:TaosYEAR:2022
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TYPE:ServiceMODEL:TaosYEAR:2024
I drop of my car around 2:45 pm and handed key to staff they asked me if I want to wait here I said yes than later around 4:30 they called me and said we can see your car here but you did not drop off keys. I said I did 1 and half hour ago so they were clueless until than so wasted almost 4 hours
TYPE:ServiceMODEL:AtlasYEAR:2024
Both the technician and the service manager came for the ride along to hear my concerns and find a resolution.
TYPE:ServiceMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2021
I recently had a disappointing experience with the service department. My service advisor, Andrew, was difficult to reach for updates. He did not return my calls, and I had to contact the front desk multiple times to get any information. At one point, I was told the car was being washed and would be ready the next day due to the unavailability of a shuttle. When I offered to pick it up after the wash, I was then told I could only do so if I was willing to skip the wash entirely. Since I needed my car urgently, I agreed. As a physician with a busy schedule and only one vehicle, the lack of timely communication, absence of a loaner car, and delays in service were particularly inconvenient. This has been my first negative experience with your service team, and I hope future visits will reflect the high standards I’ve come to expect.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2019
They were able to get me in fairly quickly and they had my car ready sooner than I anticipated, especially considering it was a holiday weekend! Everyone I spoke with was very helpful and friendly.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:SalesMODEL:AtlasYEAR:2025
Sales person was knowledgeable about vehicle I purchased