Average Score (261 reviews):4.4

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

261 Ratings

4.4 Average

Models
Types of Survey
Filter by

  • Jamie H.08-22-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Good customer service

  • Dava B.08-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    The mechanic recommended services before looking at my car that totaled $1,100 purely based on looking at my vin# history. I opted for the oil change, multi point inspection, and spark plug change. I had an appointment at 10, I didn't get processed by the service rep until 10:35, and I didn't get my car back until 2:30. I know it only takes 30 minutes to do an oil change, about 20-30 minutes to change spark plugs, and maybe an hour to do the multi point. There is no way it should've taken 4.5 hours for my car to get serviced when I had a scheduled appointment time. Also, 1 spark plug should not cost 45 dollars, a cabin air filter should not cost 100 dollars, and an engine air filter should only cost 100$. I can buy and replace those myself for less than they were charging me for one filter. I will never return to Volkswagen of little rock ever again.

  • Corinne M.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Never once did the service department speak to me personally. I approved a filter change via the desk personnel it did not happen.

  • Demonica M.08-17-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • John C.08-16-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

  • Bram K.08-15-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    no complaints and the service was exceptional

  • Belinda B.08-15-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    We had a wonderful experience at Volkswagen. The staff and sales team were extremely helpful, and I love my new car!

  • Jefferson P.08-15-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Process went smoothly, got a great deal, and love the Atlas!

  • Tracie V.08-14-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Everyone from sales, service, parts, and finance were extremely nice and professional.

  • Norbert M.08-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    The Team didn't waste my time!