Average Score (261 reviews):4.4

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

261 Ratings

4.4 Average

Models
Types of Survey
Filter by
  • Timothy P.01-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Ana is fantastic and seems to really care about her customers

  • Hannah R.12-31-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    My experience with Ana was absolutely amazing! She was so kind and helpful. All of the other staff was also very helpful and informative.

  • April H.12-30-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Friendly and efficient dealership and service department

  • Jason M.12-30-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    We worked with Tre Green. He was able to answer all of our questions and asked us specifically what we were looking for to help us make an informed decision for our purchase.

  • Elizabeth T.12-27-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Our salesperson did an amazing job. He was patient, informative, and just an all around nice guy.

  • Ashley C.12-27-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great service overall

  • Rivers W.12-24-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Staff are always friendly and helpful. Never try and push things on us or use tricks but are open and honest.

  • Angel P.12-24-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Kristina C.12-23-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    The people were very helpful but my breaks are still extremely loud. Online seems to tell me this is an issue with my car and i need new ceramic break pads that most people cant get replaced. The noise is so loud people look at me when stopping. Its a defect in thecar and it took on online search to know that but i came here three times with no transparency or honesty about this. That or they truly dont know which is more concerning. They fixed other things each time which im greatful for- but was not the issue, but presented to me like it was fixing my issue. It is not a good feeling to have a pretty new vehicle that makes it impossible to drive without clunky loud noises.

  • Brenda R.12-18-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Kareem is the best!! He works hard for a good deal but mostly he cares about loyal customers Rich worked well on the financing Both are keepers