TYPE:ServiceMODEL:Golf GTIYEAR:2019
The tecnitians had trouble reprogramming so I was sent home in a nice loaner. The next day my car was delivered and the loaner was taken back. So far, my car is operating well.
Average Score (261 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:SalesMODEL:AtlasYEAR:2025
Everyone at the dealership was friendly, helpful, and accommodating.
TYPE:ServiceMODEL:AtlasYEAR:2023
scheduled my appointment quickly, Got me in and out in a timely manner. Staff was very polite and helpful
TYPE:ServiceMODEL:TiguanYEAR:2020
customer service consultant was very respectable to listen to my request
TYPE:ServiceMODEL:TiguanYEAR:2019
Everything was fine. The wait over three hours was a bit much.
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2021
I received great service from Ms. Butler!
TYPE:SalesMODEL:AtlasYEAR:2025
I am extremely disappointed with the service I received at Volkswagen of Little Rock. My experience started off poorly when I was completely ignored by the sales team upon arrival. It wasn’t until I made it clear that I was ready to leave and take my business elsewhere that a salesman finally acknowledged me. Even then, the service I received was mediocre at best. The salesman barely gave me time to explain what I was looking for, rushing through the process and only covering the bare minimum details about the vehicle’s features. To make matters worse, when I brought up legitimate grievances about imperfections with the vehicle, both the sales reps and the sales manager seemed dismissive and indifferent to my concerns. I felt disregarded and as though my feelings didn’t matter at all. I chose Volkswagen because I expected a higher level of service, but I can confidently say that I’ve had far better experiences at Toyota. I expected more from a brand like Volkswagen, but this dealership completely failed to deliver. I would not recommend Volkswagen of Little Rock based on my experience.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Very friendly and courteous staff.