TYPE:SalesMODEL:TiguanYEAR:2024
Normally, I really dislike the car buying process. I must say that this was 'painless'. The whole team was very professional and prompt.
Average Score (261 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
This was our first time to have a 10k mile oil change and maintenance for our new Taos. We made the appointment for 9:30am. my daughter brought the car in before 9:30am. It was 12:20pm before sheedt the dealership. Being our first time take deal with the service department for this type of maintenance, maybe I was not aware that a simple oil change would take almost 3 hours. If this is normal, then the client should be notified of this when the appointment is made. We would not have had our daughter sit there for 3 hours waiting on the vehicle. It would've taken longer had they completed the service with a car wash. My daughter told them she did not want to wait any longer and just took the car as is.
TYPE:ServiceMODEL:ID.4YEAR:2023
I was there 3.5 hours to get service. Completed 1 of 4 services/ recalls. Last 2 times serviced, alert for service not reset and had to return to get alert reset. Asked them to call me when I left to schedule next service that requires 2 days so I could schedule when loaner car available. I called back 3 days later to schedule.
TYPE:SalesMODEL:TaosYEAR:2024
Our sales person, Terry Mooney was the best. He listened, knew what we wanted, and guided us in the right direction. Not at all pushy....but encouraging
TYPE:SalesMODEL:AtlasYEAR:2025
Our sales rep Ana was amazing! Any and all questions were answered and when a problem arouse with the MyVW app she was ready and willing to assist and followed up.
TYPE:SalesMODEL:AtlasYEAR:2025
The process was seamless. Tre was very helpful in orchestrating everything. I was in and out in an hour.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Paid for tire rotation. Did not perform. Asked to change driver rear wheel. Changed the front right instead. Then the left front instead of left rear. Damaged lug nut cap.
TYPE:ServiceMODEL:TiguanYEAR:2023
Got me right in. The issue was addressed. I was advised to set up a repair date. I was done in about a half an hour. Thanks!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Our salesman was awesome! Ian was professional and personable .
TYPE:SalesMODEL:TiguanYEAR:2024
Everything was very professional. They waited on daughter and I get back there to buy. Salesman and saleswoman were very professional and friendly. Finance manager explained everything great , we picked up extended warranty and Gap(must have). Sales manger was very professional as well made sure to make my daughter and I feel welcome. Last, I have purchased, 2 fords , and Audi, and a Honda I in last 3 years and got nothing but a tee shirt with dealership name on it. They game me a Volkswagen polo….