TYPE:ServiceMODEL:JettaYEAR:2019
Took my car in for some recall work, and they got it done the same day—right when they said they would. As a nice bonus, they even washed my car, which I really appreciated. Overall, great experience!
Average Score (261 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
The dealership went the extra mile to make things right.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2021
TYPE:ServiceMODEL:ID.4YEAR:2023
e recall didn't happen. And that was the second time the car had been there for recalls to be told after dropping the car off that the parts were not there. I'd been told it would take all day for the recall repair. It wasn't a question of why I was bringing the car in. This all followed calling multiple times to make the appointment and never having someone pick up the phone. I even tried the text message option which took 24 hours to respond to. After leaving the car around 9. I got a call at maybe 1:30 telling me the car was ready to pick up because the parts were not available. I texted and called to get a shuttle. No answer. I called back and the Land Rover side sent the shuttle. I arrived to get the car around 4:30. Three hours after the service had been completed. In the receipt it shows that it had been washed. It had not. The guy who had been managing things pulled the car around, handed me the key and told me that it was next in line but they were slow. It completed a terrible experience. And I will find a new dealership now.
TYPE:ServiceMODEL:TiguanYEAR:2022
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TYPE:ServiceMODEL:TiguanYEAR:2022
I have a very hectic schedule and scheduling oil changes can be very overwhelming due to my schedule changing on a day to day basis. I was able to call the dealership on April 2nd late in the afternoon and request a drop off oil change on the following day. They said that would be fine. I was at the dealership at 7:30 am and was able to drop off my car. Severe weather was coming in and instead of me trying to come get my car in the middle of it they sent there shuttle driver to come pick me at my work. Service was completed and I was a very happy customer. Customer Service was outstanding.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
work was not completed
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2024