TYPE:ServiceMODEL:AtlasYEAR:2022
Pretty good time to get service done.
Average Score (274 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
The customer service was excellent. The staff were very knowledgeable, attentive to me, and solicited repeat business between the dealer & I without being overbearing. It was a pleasant, first-time experience.
TYPE:SalesMODEL:Golf GTIYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2024
You do not appreciate your customers and you mislead people… We will never buy another Volkswagon
TYPE:ServiceMODEL:AtlasYEAR:2019
I enjoyed the customer service and personal care from your team. I also enjoyed the ability to have a rental vehicle while my vehicle was getting repaired.
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I made appointment for the service. Got my car there early- (8:00) appt at 9:00. It should have been done that day. It wasn’t. I was given a loaner call to drive home, but I live 2 hrs away. Had to drive back 2 hrs to dealership.
TYPE:ServiceMODEL:TaosYEAR:2024
For it being a first service on a new vehicle it took a lot longer than I was expecting. Also the car wash was just that. A run through an automated car wash. No interior cleaning at all. Lastly, No free tire rotation, and an extremely high charge to have them do a tire rotation.
TYPE:ServiceMODEL:AtlasYEAR:2019
The communication is terrible. I have called six times in a row, only to be disconnected by the call system, hung up on in the middle of a voicemail, or I hear nothing at all when the call connects. Also, it is impossible to get a hold of someone in the service department who is actually taking care of your car. There is no update while your car is in the service department. I was also told parts for my car would be in last week and after multiple attempts to track down a human, VW apparently still has not received them.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022